Find our frequently asked questions below. Questions that can’t be answered by a website? We’re here to help - just holler.
How do I decide which size I am?
Here’s how to be super exact about it:
In our Fit, Fabric, and Care sections for each item, we note measurements for the rise, and leg opening. Remember, for raw denim, we recommend sizing down to allow for the jeans stretching out one full size. You want Raw Denim to be snug, but not uncomfortable from day one.
We also offer free returns, so you are welcome to order multiple sizes, and send back the ones that don't work.
Contact us if you have other questions. We’re happy to help!
Can you help me decide which fit to choose?
Our collection features four men’s fits and five women’s fits. We make each fit in a range of fabrics and colors.
MARTIN - THIN TAPER fit
Our slimmest jean, the Martin has a tailored shape + tapered leg.
JONES - THIN fit
The Jones is our most popular fit - slim, straight, and classic.
GRAHAM - WORK TAPER fit
With extra room in the waistband, seat, + thigh and a tapered leg, the Graham is perfect for wearing relaxed/dropped, or true-to size for more muscular builds.
ALEXANDER - WORK fit
Built for an athletic frame or more relaxed style, the Alexander Work has extra room in the seat and thigh and a straight leg.
SURRY - mid rise, thin leg
HAYWOOD - high-rise, thin leg
MADISON - high-rise, straight leg
AVERY - high-rise, wide leg crop
STOKES - high rise, wide leg
You can also contact us for any questions about fit.
Will my jeans stretch?
It depends. Raw denim will stretch — so if you’re between sizes, take the next size down. We recommend choosing a pair that are ever-so-slightly-uncomfortably-snug and within about a week of frequent wear, they’ll stretch out to the next size up. And since they’ll be stretching in response to your body, you’ll end up with an extra-awesome fit.
Our stretch denim and washes will fit true to size out of the box, so choose a size that fits comfortably. (Like any fabric, it will naturally relax in certain stress areas, but overall it will hold its shape and size. We take this into account when we choose our fabrics.)
What does "front rise" mean?
The measurement from the center point of the crotch (where the seams meet) to the top waistband edge above the top button.
What does “raw” denim mean?
It means denim that’s completely unwashed after it comes off the loom. Nowadays, most jeans are pre-washed for softness or a worn-in look. By contrast, raw jeans start dark and stiff, so their break-in journey is complete and personal to you (they should start snug and stretch to your body). There are no rules, but we like breaking in our jeans for 3 – 6 months of frequent wear before washing.
What does “selvage” mean?
Before WWII, almost all denim was made on shuttle looms, which work by holding lengthwise (warp) yarns in place, while a “shuttle” zig zags up the fabric with the crosswise (weft) yarns — as a result the crosswise stitching comes from a single piece of yarn, leaving a self-sealed edge on the side of the denim. This is why, when selvage denim rolled up at the cuff, you see a tell-tale white edge (it’s white because in denim only the lengthwise yarns are dyed indigo, the crosswise yarns are white).
These old shuttle looms create denim with irregularities that we think are beautiful. We have big love for selvage denim — so on our selvage jeans, we add extra details that make the most of it, letting you see the white selvage edge on the coin pocket and back center belt loop.
Are your jeans sanforized or unsanforized?
What does "inseam" refer to?
The length of the inside seam, from the center crotch point all the way down to the hem.
Can I have my hem custom-tailored?
Should I wait to hem my jeans until after the first wash?
Nope. Although washing your jeans might cause some very small shrinkage, it’s still better to hem them right away.
Should I wash my Raleigh Denim jeans?
Yes. We make jeans for real people who get shit done. Which means they get sweaty, dirty and sometimes need washing (still talking about the jeans here).
However, with our raw denims, we recommend 3-6 months of regular wear before washing for the best break-in. FYI, we encourage a loose interpretation of the term “wash”. Swimming in the ocean, splashing through a storm and wearing them in the shower all qualify.
If you want your jeans to stay dark, clean and crispy, dry clean them (we recommend perc-free dry cleaning in honor of the environment).
See the Fit, Fabric, & Care sections of each product for washing details or look at the care instructions on the inside label of the jean.
Do you offer mending on your jeans?
Not right now, but any local tailor should be able to patch or repair anything you need. Or better yet, watch DIY mending videos and hand stitch them… we think these repairs make the jeans look better!
ORDERS + SHIPPING
What's your return/exchange policy?
Where is Raleigh Denim? From where do you ship?
We’ve based in downtown Raleigh, North Carolina. All orders are processed and shipped from our workshop here.
How can I change my order?
The item I want is sold out. What now?
If the item you want is sold out, you can select “make more and notify me” and you’ll be sent a re-stock notification as soon as there’s more. We’re a craft producer not a mass producer, so there’s a chance we may not make more. BUT, we’re always trying to up our game, so chances are if an item is discontinued, it’s because we’re making something we’re even more stoked about. So we encourage you to keep looking.
Do you ship internationally?
At this time we do not ship internationally.
What are the numbers on the leather patch?
The first number is your pair. The second is how many were in the batch. For example, 64/94 means you’ve got the 64th pair out of 94 made in that edition.
I'm planning a visit to Raleigh. Could I stop by and get fitted for a pair of jeans? Do I need to make an appointment?
Yes! Come and see us 1p-7p Tuesday-Saturday. No need for an appointment at this time.
Are all your clothes made in your Raleigh workshop?
All our editioned jeans are made in our downtown Raleigh Workshop by jeansmiths using old-school machines we hunted down and repaired ourselves – this includes everything made with raw denim and our custom washes. Our stretch jeans, our shirts and jackets are made by way of a community of like-minded American manufacturers. Before we collaborate with any other manufacturers, we go to their facility and carefully teach them our methods and design details.