return + exchanges



our policy

we accept all unwornunaltered, and unwashed items with their original tags. we generally have a pretty good sense of humor, but we're not kidding about returns/exchanges being unworn, unaltered, and unwashed with original tags. we appreciate your understanding!

all sale items are final sale, unless a promotion is marked otherwise. 

raleigh denim workshop gift cards are non-refundable.

please note:  we only accept returns or exchanges of goods purchased at our nc or nyc raleigh denim stores, or from our website.  
garments purchased from department stores or specialty stores must be returned to the store from which it was purchased.



returning web orders

should you wish to return or exchange your item(s), please e-mail: within 14 days of delivery.
include your order number, the item(s) you wish to return/exchange, and return or exchange preference and we'll reply with a complimentary UPS return label.

complete the return/exchange form and include it with the item(s) you wish to return or exchange. Print the ups return label, affix it to your safely-packed package,
and drop it off at any UPS drop off location. We'll issue you a refund when we receive your package.

If you should have any questions, please contact us by e-mail at: or give us a call at: 212.334.1330



E-com: frequently asked questions

how do i contact the webshop?
we operate our webshop out of our NYC flagship store, so give us a call during store hours (212-334-1330), or send us an email (, and we'll get back to you as soon as we can.  

how do i know what fit works for me?
give us a ring or drop us a line and we'll happily help you find the best fit!  contact info can be found in the link at the bottom of this page.

how do i enter a coupon?
enter the appropriate code in the “coupon” field under the item summary and totals at checkout. if you don’t see the coupon section, please contact the webshop.

how do i check on my order?
it usually takes 1-2 days for us to process an order.  once we've processed your order, you'll receive a shipping confirmation email, which will include your tracking number. please click on the number to go to the ups tracking website, where you can check on the progress of your package.